Effective Date: May 18, 2025
At Esatcom Inc., we value your privacy and are committed to protecting your personal information. This Privacy & Security Policy outlines how we collect, use, protect, and share your information, and what rights and choices you have regarding your data when you use our website or services.
1. Scope of This Policy
This policy applies to all users and visitors of www.esatcom.com, as well as individuals who communicate with Esatcom through direct email or phone inquiries. It covers all data we collect through our website, direct sales, and support channels. Esatcom’s site may contain links to third-party manufacturers or service providers, who operate under their own privacy policies. We encourage you to review those policies separately.
2. Information We Collect
We may collect the following types of information:
Personal Information: such as name, email address, phone number, shipping/billing address, and any other contact details you provide.
Billing Information: shared only with authorized payment processors. Esatcom does not store full credit card or bank account numbers.
Technical Information: such as IP addresses, browser types, operating systems, and cookies to improve functionality and security.
Usage Data: including pages visited, features used, and activity logs for performance and threat monitoring.
We do not knowingly collect data from individuals under 18 years of age.
3. Use of Information
We use the information we collect to:
Fulfill orders and provide customer service
Manage user accounts and transactions
Respond to inquiries and support requests
Improve our website functionality and services
Detect, investigate, and prevent fraudulent or malicious activity
Comply with legal obligations
We do not sell or rent your personal information to third parties for marketing purposes.
4. Information Sharing
We may share your information only as needed to:
Fulfill transactions with authorized vendors, factories, or payment processors
Provide technical, logistics, or billing services
Respond to legal requests or comply with regulatory obligations
All third-party partners are bound by strict confidentiality agreements. If required by law or court order, we may disclose information as necessary.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device to help recognize repeat visits, save preferences, and customize content.
You may manage or disable cookies through your browser settings.
Disabling cookies may limit functionality, including auto-login and shopping cart persistence.
Esatcom does not store personally sensitive information in cookies unless properly encrypted or obscured.
6. Data Aggregation and Security Analytics
We may use aggregated, non-personal data (e.g., security logs or traffic patterns) for analytical or threat detection purposes. No personal identifiers are included in these reports.
7. Data Security & Retention
We implement appropriate physical, administrative, and technical safeguards to protect your personal information. Access to personal data is restricted to authorized personnel only.
We retain personal information only as long as needed for:
Fulfilling the purpose it was collected
Legal compliance and record-keeping
Dispute resolution or fraud prevention
8. Your Rights
You have the right to:
Access your personal information
Request corrections or deletions of inaccurate data
Withdraw consent to non-essential data processing
We will accommodate such requests unless doing so would violate the privacy rights of others or result in disproportionate cost.
9. Changes to This Policy
We may occasionally update this Privacy & Security Policy. Material changes will be communicated via our website with the new effective date clearly posted.
10. Contact Us
If you have any questions about this policy or how your information is handled, please contact:
Esatcom Inc.
Email: admin@esatcom.com
Phone: 718-799-0084
Hours: Monday–Friday, 7:30 AM to 5:00 PM Eastern Time